1. Refund Eligibility
Refunds are processed for approved returns that meet our Return Policy conditions. You may be eligible for a refund if:
- Your return request has been approved
- The item has been received and inspected by our team
- The item meets all return conditions (unused, original packaging, tags intact)
2. Refund Methods
Refunds will be processed using the original payment method:
| Payment Method |
Refund Method |
Processing Time |
| Bank Transfer |
Bank Transfer to original account |
3-5 business days |
| Card Payment |
Reversal to original card |
5-10 business days |
| Cash on Delivery |
Bank Transfer (provide details) |
3-5 business days |
| Wallet Credit |
Wallet Credit |
1-2 business days |
3. Refund Amount
The refund amount depends on the reason for return:
- Our Error (wrong item, defective): Full refund including original shipping
- Change of Mind: Product price minus 10% restocking fee
- Size Exchange Not Available: Full product price refund
Note: Original shipping charges are non-refundable for change-of-mind returns.
4. Partial Refunds
Partial refunds may be issued in cases where:
- Item shows signs of use or wear
- Item is returned without original packaging
- Tags or labels are missing
- Item is returned after the 7-day window (case-by-case basis)
5. Refund Timeline
Here's what to expect after initiating a return:
- Day 1-3: Item received and inspected
- Day 4: Refund approval notification sent
- Day 5-10: Refund processed to your account
Bank Processing: Please allow additional 2-5 business days for your bank to reflect the refund, depending on your bank's policies.
6. Store Credit Option
Instead of a cash refund, you may opt for store credit which offers:
- Instant processing (1-2 business days)
- Full product value (no restocking fee)
- Valid for 12 months from issue date
- Usable on any product including sale items
Bonus: Store credit customers receive a 5% bonus on their credit amount!
7. Non-Refundable Items
The following cannot be refunded:
- Custom-made or personalized items
- Cut fabric (by yard/meter)
- Items marked "Final Sale"
- Gift cards and store credits
- Delivery charges (for change-of-mind returns)